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Patient Compact

When you or a loved one become a patient at The Iowa Clinic, it's important to know what you can expect from us as your care providers, and what we expect of you as our patient.

As your healthcare provider, you have our commitment to:

  • Deliver compassionate, personal and innovative care, free of judgement
  • Get to know you and your family to deliver an exceptional healthcare experience
  • Work with all members of your healthcare team, whether they are Iowa Clinic staff and providers or not
  • Always tell you the truth
  • Hold ourselves to the highest quality and safety standards
  • Be responsive and timely when you need information or have questions about your care
  • Do whatever we possibly can to get you access to care when you need it
  • Listen to you and answer your questions
  • Include your family or care advocate when discussing your care, if you request it
  • Work with you to develop the best treatment plan or care plan possible for you
  • Be respectful of your privacy always
  • Share information in a way that you understand, especially when it comes to benefits and risks associated with treatments or medications, to allow you to make informed decisions regarding your health

As a patient, you commit to:

  • Respect the role of my care team in my health and healing and treat them with kindness and consideration
  • See members of my care team as people and refrain from making derogatory or rude comments to any member of my care team for any reason
  • Be respectful of my care team and their time by keeping scheduled appointments and avoiding unnecessary last-minute cancellations
  • Always tell the truth about your current health and previous health history
  • Take an active role in your health
  • Follow through with care and treatment plans that are agreed upon with your healthcare provider and notify us if there are any concerns or questions
  • Keep us informed of any changes to your medications
  • Transfer medical records from other healthcare providers when necessary
  • Stay informed about my insurance coverage
  • Tell you if I have trouble understanding or reading the information provided to me
  • Let you know if I am uncomfortable in any situation due to past trauma
  • Tell you if I have family members, friends or other advocates involved in my healthcare