As your healthcare provider, you have our commitment to:
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Deliver compassionate, personal and innovative care, free of judgement
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Get to know you and your family to deliver an exceptional healthcare experience
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Work with all members of your healthcare team, whether they are Iowa Clinic staff and providers or not
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Always tell you the truth
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Hold ourselves to the highest quality and safety standards
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Be responsive and timely when you need information or have questions about your care
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Do whatever we possibly can to get you access to care when you need it
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Listen to you and answer your questions
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Include your family or care advocate when discussing your care, if you request it
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Work with you to develop the best treatment plan or care plan possible for you
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Be respectful of your privacy always
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Share information in a way that you understand, especially when it comes to benefits and risks associated with treatments or medications, to allow you to make informed decisions regarding your health
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As a patient, you commit to:
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Respect the role of my care team in my health and healing and treat them with kindness and consideration
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See members of my care team as people and refrain from making derogatory or rude comments to any member of my care team for any reason
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Be respectful of my care team and their time by keeping scheduled appointments and avoiding unnecessary last-minute cancellations
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Always tell the truth about your current health and previous health history
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Take an active role in your health
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Follow through with care and treatment plans that are agreed upon with your healthcare provider and notify us if there are any concerns or questions
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Keep us informed of any changes to your medications
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Transfer medical records from other healthcare providers when necessary
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Stay informed about my insurance coverage
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Tell you if I have trouble understanding or reading the information provided to me
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Let you know if I am uncomfortable in any situation due to past trauma
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Tell you if I have family members, friends or other advocates involved in my healthcare
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